Maintenance & Repairs

At the heart of our offering is our maintenance and repair service. With over 35 years working with the catering industry, we understand the disruption a faulty piece of equipment can cause in a busy kitchen. That’s why we offer a variety of services to help our customers minimise the problems caused by faults and break-downs.

Planned Preventative Maintenance (PPM) Contracts

Our Planned Preventative Maintenance contracts are tailored to your organisation. Each plan includes regular inspections and testing of equipment by our highly trained engineers. Wherever possible we spot things before they go wrong. And when things do go wrong, we’re on site within four hours to put things right. Our PPM contracts include:

• Regular, Scheduled Servicing and Maintenance Visits
• Gas and F-gas Certification
• Cover 365 Days a Year
• A Dedicated 24 Hour Emergency Helpline
• Reduced Reactive Repairs Hourly Rate
• High First Time Fix Rate
• Real-Time Reporting
• Dedicated Customer Portal to Track Activity

Servicing and repair

If you don’t want a maintenance contract, we offer a reactive servicing and repair service for all catering, refrigeration and ware wash equipment. As part of this service, we provide:

• 24 Hour Emergency Helpdesk
• High First-Time fix rate
• Real-Time Reporting